Keep Customers Happy with Quicker Downloads

Posted by PChip | Published in: Tutorials | (3) Comments-Add Yours!

I was downloading some files from a store this weekend and they took FOREVER. I double checked my highspeed connection and download speed to see if it was a problem at my end. Nope, no problem there. This was the first time I purchased from the store and so I figured it might just be a bandwidth issue at their end.

However, the problem was really in the actual size of the files. They were larger than usual. Much larger than necessary. Some of the kits were zipped into smaller packets. For which I was grateful, as I only had a limited amount of time to do my downloads before rushing off to work. However, what seemed strange is that the kits that I was buying really shouldn’t be that big at all.

The problem? Huge JPG papers and preview files. Much bigger than needed. After downloading the files, I remedied that right away by doing a quick comparison test on the files I thought may be causing the biggest issues and then compressed them to a more acceptable level. It would have been so much easier and better for me as a customer had the designer done that themself. So for anyone out there who doesn’t know how or when to do this - here’s a few tips:

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This article was posted by PChip published in: Tutorials
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Is the Digi-Scrap Community in Need of Guidance?

Posted by PChip | Published in: General Info | (7) Comments-Add Yours!

I’m back after a very nice Thanksgiving Holiday offline. We had family come in town and I even had a surprise visit from one of our daughters I wasn’t expecting at all. Boy, oh boy was it a week full of bountiful thankfullness!

Now That I’m Back…

As is the case fairly often, when I popped back online today I stopped in at DigiShopTalk to see what folks were carrying on about. There’s always a wide range of discussions there ranging from CT calls, to who’s seen the latest kid-flick, to who’s got new products to announce or unannounced store closures. As one of the largest networking communities in our industry, there’s once again a passionate discussion going on about customer service and concerns over product quality.

I usually observe these discussions and don’t get involved when they are based on a specific store or individual designer. However this one is focused on the industry as a whole and how it could be regulated.

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This article was posted by PChip published in: General Info
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Time is Running Out!

Posted by Nichole | Published in: Announcements | Add the first Comment

Have you taken advantage of your chance to win the Free Lifetime Business Associate Member package to the DSD-Pro Business Association? At the beginning of the month Cindy shared with you how throughout November you could earn points toward winning this gift.

All that’s required is to tell others about the DSD-Pro Business Association and encourage them to join our networking community. Be sure to have them include your user name in the “how did you learn about DSD-Pro” text box on their registration form. Each time a new colleague tells us you were the person who introduced them to the networking group, you earn that referral point.

The person with 5 or more referrals and the highest number of referral points at close of business on the last day of November - will win the lifetime Business Associates Membership package.

NO PURCHASE is necessary for this! Your business friends can help you out simply by registering for the FREE level-one membership at DSD-Pro - and put your name in the “How did you hear about us” box. That’s all there is to it!

The month is almost up and we’re looking to grant one of our newest professionals this lifetime Business Associate membership. It’s an awesome opportunity! Will it be you who gets it?

This article was posted by Nichole published in: Announcements
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